1. Information We Collect

We may collect the following types of information to provide and improve the Service:

• Personal Information: Your name, mobile number, and email (if provided).
• Delivery Information: Your address and geographic location, used to set your delivery address and enable delivery.
• Device Information: Device type, operating system, and notification token, used to send order alerts.
• Usage Data: Your preferences and order/transaction history within the app.

We do not collect or store your payment card data on our servers (see "Data Security").

2. How We Use Your Information

The collected information is used to:

• Facilitate and improve our services.
• Verify your identity using OTP codes for enhanced security.
• Communicate with you regarding orders, promotional offers, and feedback.
• Conduct research and analytics to enhance the user experience.

3. Information Sharing

We do not sell or rent your personal information. We may share information with:

• Service Providers: Trusted third-party entities that assist in operations, bound by confidentiality agreements.
• Legal Authorities: As required to comply with legal obligations or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your personal data from unauthorized access or disclosure.

Zahib never stores your payment card data on its servers. All card payments are processed and tokenized through the HyperPay payment gateway, which is compliant with the Payment Card Industry Data Security Standard (PCI-DSS). When a card is saved for future payments, only a secure token is retained — never the actual card number.

5. Your Rights

You have the right to:

• Access and correct your personal information.
• Request deletion of your data, subject to legal obligations.

To exercise your rights, contact us at: info@zahib.sa

6. Changes to This Privacy Policy

We reserve the right to update this policy at any time. You will be notified of material changes via email or in-app notifications.

7. Contact Information

For inquiries and technical support, please contact us:

• Email: support@zahib.sa
• Phone: 9200 33138
• Address: Building 6371, Abdulrahman Ibn Aouf Street, Ash Shamiya Al Jadid District, Makkah 24567, Kingdom of Saudi Arabia